Occasionally, a Bryant graduate student or an alumna/us will make a request by phone or e-mail that requires lengthy research and/or the faxing of materials. For example, a graduate student may request a fax of a Value Line report or some information from a reference book. Faxing materials is not a routine library service and should be done only in special situations and at the discretion of the reference librarian receiving the request.

Special situations may mean that the student is unable to make a visit to the library because of unforeseen work/family demands. Another special situation includes an exceptionally long drive to the University to make a copy. If the student requests research that appears to require lengthy work on the part of the librarian, the student or alumni should be made aware that the librarian will service the request only after all in-person requests from primary clientele have been satisfied. The patron should be notified that faxes will be limited to five pages. When handling special requests librarians should remind the client of the e-mail (refdesk@bryant.edu) and virtual reference services now available to patrons.