|Organizational Policy and Resource Guide|
Facilities Management Maintenance Operations and Services
I. User-initiated Online Work Orders
The following items are considered emergencies and should be immediately called in to the Facilities Management Call Center at Ext. 6052:
II. Facilities Management-initiated Work Orders
Facilities management staff will follow the same guidelines set forth in Section I above.
Should a request come from an end user during the start of non-related repairs, the Facilities Staff member will encourage the user to submit a work request utilizing the aforementioned procedures.
Should a request come from an end user during the commencement of a related repair, the Facilities staff member will note the additional work on his/her work ticket and notify his/her supervisor of the action. Under no circumstances will a Facilities Staff member conduct work without proper authorization and recording of that work on a work ticket.
III. Opening and Closing Work Orders
The work request dispatcher will log onto a computer that has the appropriate maintenance management software installed and will follow the directions prescribed in the manual that is located with the Facilities Coordinator.
III. Reporting Work Orders
All reports that are communicated outside of the Facilities Management Department require the approval of the Director of Facilities or his/her designee.
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